Everything your team needs to talk to customers
Shared inbox
Assign, reply and track every conversation as a team.
- WhatsApp and email in one list
- Assignment, private notes and canned replies
- Live updates for every agent
Campaigns
Send WhatsApp and email campaigns to the right contacts.
- Meta-approved message templates
- Retries for failed messages
- Email consent and suppression controls
Chatbot automation
Answer common questions with keyword rules, flows and AI.
- Visual conversation flows with branching
- AI replies with OpenAI, Anthropic or Google
- Hand over to a person at any step
Calling and IVR
Take WhatsApp calls with IVR menus and team transfers.
- Incoming and outgoing WhatsApp calls
- IVR menus with team transfers
- Hold music and call recording
Analytics, roles and control
See how your team is doing and decide who can do what.
- Customisable dashboards and agent analytics
- Custom roles with fine-grained permissions
- SSO and audit logs
